Domain Name Change (UniFi Identity Enterprise VPN)

Step 1: Sign Out of the UniFi VPN Client #

1. Open the UniFi VPN Client.
2. If you are signed in, click your profile or settings icon.
3. Choose Sign Out.
4. Close the VPN Client.

Step 2: Clear Saved Credentials (Optional but Recommended) #

Windows:

1. Open Credential Manager.
2. Go to Windows Credentials.
3. Remove any saved credentials related to your old domain (e.g., oldcompany.ui.com).

macOS:

1. Open Keychain Access.
2. Search for entries containing ui.com or the old domain.
3. Right-click and delete any VPN-related credentials.

Step 3: Download the Updated VPN Configuration (If Applicable) #

1. Go to the updated Identity Portal: https://newcompany.ui.com
2. Sign in with your UniFi Identity credentials.
3. Download the latest version of the UniFi VPN Client from the Downloads section, if prompted.
4. (Optional) If your admin shared a direct configuration file or provisioning link, download and open it.

Step 4: Re-Authenticate with the New Domain #

1. Open the UniFi VPN Client.
2. When prompted, sign in using your UniFi Identity credentials using the new domain.
3. Complete the two-factor authentication prompt.
4. Click Connect.

Step 5: Confirm VPN Connectivity #

• Once connected, verify that you have access to internal company systems and resources.
• If you’re unsure, try accessing internal tools or contact IT to confirm you’re on the VPN.

Troubleshooting #

• Can’t sign in? Make sure you’re using the new domain and not a saved credential or bookmark from the old one.
• VPN fails to connect? Restart your computer and try again. If issues persist, contact IT support.

Need Help? #

Contact the NETWINDY support team by opening a support ticket.