This applies only if your organization is using UniFi Identity Enterprise with Adaptive VPN:

Before You Begin #

Please make sure of the following before starting:

• You have received your UniFi Identity invitation email.
• You have a mobile device available for two-factor authentication (2FA).
• You are using a compatible computer (macOS or Windows).
• You have uninstalled or disabled any legacy VPN software (such as Cisco AnyConnect, OpenVPN, L2TP/IPsec clients, or older UniFi VPN clients) to avoid conflicts.
• You have administrative access to install software on your device.

Account Activation #

1. Receive your UniFi Identity invitation email.
2. Activate your account and set your password.
3. Download and sign into the UniFi Identity mobile app.

2FA Enrollment #

1. Setup 2FA within the mobile app (push or TOTP).
2. Some organizations may enforce push-only or app-based tokens.

Download the VPN App #

1. Go to https://identity.ui.com and sign in.
2. Navigate to Downloads and install the VPN client for Windows/macOS.

VPN Connection #

1. Open the UniFi VPN client.
2. Log in using your UniFi Identity credentials.
3. Complete the 2FA challenge.
4. Click Connect.

Troubleshooting #

• Didn’t receive the activation email? Check your spam/junk folder or contact IT.
• Connection issues? Confirm your internet is working and legacy VPN apps are removed.
• If the VPN client hangs or fails to connect, restart your device and try again.

Need Help? #

Contact the NETWINDY support team by opening a support ticket.